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Getting started with eDocs and eMemos
With eDocs, you will receive a daily download of policy documents (within three to five days of initial request) from our policy administration system directly to your agency management system for many types of policy transactions. In addition to policy documents for personal lines, we offer messages (eMemo). These messages will provide you with the insured copy of the completed eSignature documents. These capabilities will help save you time and provides greater ease of doing business with us.

Step 1:

Please make sure that you have added the following business codes in your agency management system.
New business NBS
Endorsement PCH
Renewal RWL
Cancellation XLC
Reinstatement REI
Rewrite REW
Memo MEM

If you do not see these business codes in your agency management system, contact your system administrator for help.

Step 2:

Next contact your agency support team (AST) at 800-922-8427 to finish the request process to sign up for the agency. Please make sure you have your agency codes available when calling.

What business is eligible for eDocs?

Personal Lines
  • Home
  • Auto
  • Umbrella
  • Watercraft
  • Dwelling fire
Commercial Lines
  • Business owner’s policy (BOP)
  • Commercial auto
  • Workers’ compensation
  • Umbrella
  • Commercial package policy (CPP)
  • Management liability
  • Professional liability
  • Healthcare
  • Inland Marine
  • Cyber
  • Crime
For Commercial Lines, intent to cancel, verification of payment and reinstatement memorandums are not currently available through eDocs.

  • If a policy requires a manual process, it will be not be sent via eDocs.
What business is eligible for eMemos?
Personal Lines policies signed with Hanover’s eSignature solution. The following documents can be expected.
  • Application Forms
  • Uninsured Motorist Selection/Rejection Forms
  • Driver Exclusion Acknowledgement Forms
  • Good Student Verification Forms
  • Student Away at School Verification Forms
  • ParentChoice Acknowledgement Forms
  • Windstorm or Hurricane Mitigation Forms
  • Mine Subsidence Forms
  • Miscellaneous State-Specific Forms (Including MI Auto PIP reform forms)
  • Electronic Funds Transfer Forms
We hope your agency benefits from the time-savings and convenience of eDocs and eMemos. Please contact your agency support team (AST) if you have any questions.